INTRODUCTION
Intelligent Xperience Is The New Mandate For Winning In The Experience Economy
The new era of Intelligent Experience is upon us – the most powerful wave of the technology revolution is happening now! It is the single most time in the history of technology where new worlds of opportunities are created with a unmatched speed using Generative AI, ML/Machine Learning and Automation technologies.
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But behind all this Generative AI Technology, Behind Machine Learning Models and Behind Pattern Recognitions – we believe that there is a single most important element of all – that is the “Human experience”.
With advent of AI, your customers are racing into the future, armed with the ability to make choices, and decisions at superhuman speed and your customers are now deciding the future of your brand in a whole new way!
These customers are not looking for new gimmicks such as a chat-bot but they are looking for an elevated experience – an intelligent experience
We believe that the new mandate for winning in the experience economy is to build and deliver intelligent experiences (ix).
hyper-personalized 1/1 experiences at scale
Know your customers a whole new way
Anticipate and predict customer intents
Surprise and delight customers in a whole new way
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MAIN BODY
Going Beyond The Hype Of AI To Create True Value
How do your pivot your entire business i.e. the front, mid and back office and your partner eco-system to create a modern day Intelligent Xperience by re-imagining each tough point with your business? Most companies still lack the expertise to initiate and deliver cross-domain AI Programs to create Intelligent Experiences both for their own employees or for their customers. Those who dare, they rely on implementing or purchasing multiple point solutions from separate providers to get carried away by the AI Hype. We call this “n+1” approach where a new technical debt is created with a promise to solve a challenge.
Helping you win in the Intelligent Experience Economy is where we come in! At IX, we believe in two core delivery principles:
figure 1
But behind all this Generative AI Technology, Behind Machine Learning Models and
Behind Pattern Recognitions – we believe that there is a single most important element
of all – that is the “Human experience”.
CONCLUSION
Going Beyond The Hype Of AI To Create True Value
Helping you win in the Intelligent Experience Economy is where we come in! At IX, we
believe in for core delivery principles or core values
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This means:
- Eliminating or reducing friction, duplication, delays or lags with strategic implementation of AI & Automation where it can deliver the “n-1” promise Decommissioning a point solution or dis-jointed legacy solutions for lowering your technical debt - we focus on maximizing your existing investments rather than throwing a new tech into the mix
- Eliminating or reducing friction, duplication, delays or lags with strategic implementation of AI & Automation where it can deliver the “n-1” promise Decommissioning a point solution or dis-jointed legacy solutions for lowering your technical debt - we focus on maximizing your existing investments rather than throwing a new tech into the mix.
For example – throwing new technology at customers such as an AI chat-bot can only
add more steps in their way before they get the answer or the help they need. Thus,
with the ‘n-1’ approach we are always looking to (a) avoid creating new technical debt
(b) simply the experience by eliminating frictional steps
Our second principle is that we view “SaaS” = “Solution as a Service” not as “Software
as a Service”.
This means, we design, build, deliver and operate an AI solutions in an end-to-end
manner focused on the delivering the end goal vs dropping a new software in your tech-
stack and walking away – we take full responsibility to deliver the promised business
result.
Intelligent Experience approach can also be targeted towards your own mid-office or back-
office areas where by automating repetitive and less complex tasks with cognitive/AI-based
solutions, can help address the talent shortage and wage inflation pressures within your
organization.
Let’s Talk, let’s get a workshop together to get you help you get started…
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